Refund policy

Returns & Refunds Policy

At Nuella.Posh Hairline, we are dedicated to delivering exceptional quality and maintaining the highest standards of luxury and hygiene. Due to the intimate and personal nature of our products, all purchases are considered final. We do not offer returns, exchanges, or refunds under any circumstances once an order has been confirmed and fulfilled.

Commitment to Hygiene & Exclusivity

Our products are classified as personal-use items. For health, safety, and quality assurance reasons, we are unable to accept any product that has left our facility. This policy ensures that every client receives items that are untouched, uncompromised, and held to our strict quality standards.

Quality Assurance

Each item undergoes a detailed inspection and packaging process before shipment to ensure it meets our brand’s expectations of excellence. We take pride in delivering products that reflect luxury, precision, and consistency. Once an item has been delivered, we cannot verify its handling and therefore cannot accept it back into inventory.

Order Responsibility

We encourage all clients to carefully review their selections prior to completing their purchase, including product specifications such as length, texture, quantity, and shipping information. As a luxury brand, we prioritize intentional purchasing and are unable to accommodate changes after orders are processed.

Incorrect or Damaged Items

In the rare event that you receive an incorrect or damaged item, please contact us within 24 hours of delivery with clear photo documentation. Approved claims may qualify for a replacement of the same item. Refunds will not be issued.